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Canines & Catnip Policies
We require a free consultation before beginning any pet sitting services. This consultation allows us to meet you and your pets and learn about their routines, their health history, and how we can best meet their needs. It allows for both the client and the pet sitter to make sure that Canines & Catnip is a good fit for you and your pets. At that time we will fill out the Service Agreement and Contact/Pet Information Agreement forms.
We require 2 copies of your keys at the time the Pet Sitting Contract is signed. Please make sure that both keys work to avoid any issues. There is a $15 charge for key pickup or drop-off if we have to make a special key-related trip outside of the initial consultation.
We accept cash or check. Payment for new clients is due at the time of the initial consultation. Payment for existing clients is due at the first visit, and should be left in a prominent place for the pet sitter. Late payments are charged an additional $5 for each day the payment is late. Our returned check fee is $35.
Pet Sitting Appointments
Pet sitting visits are generally between the hours of 7am and 9pm. For vacation sits, all pets must be visited at least once per day. Dogs must be seen at least three times per day unless you have a doggy door. Any visits scheduled between the hours of 10pm and 7am are subject to an additional $5 per visit.
Call or email us for either an initial consultation, or a pet sitting reservation if you are an existing client. Make your reservations as early as you can! Last minute requests will be accommodated if possible. As an owner/operated business there will be the occasional time when I am unavailable.
We understand that plans can change, so for any cancellation received prior to 48 hours of the first visit, we will refund your full payment. Any cancellation within 48 hours of the first visit will be subject to a cancellation fee of 50% of the total service fee.
Services performed on New Year’s Eve, New Year’s Day, Easter, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas Eve and Christmas incur a $5 surcharge per visit.
Our office hours are between 8 am and 6 pm Monday through Friday. While we are on a pet sit, we dedicate that time and attention to your pets, so we will not, as a rule, take calls while we are pet sitting. So if you can’t reach us right away, we will return your call as soon as possible, or at the latest by the next business day. Any questions you have while we are taking care of your pets will be answered ASAP.
Inclement Weather and Natural Disasters
If weather conditions or a natural disaster prohibits travel, we will make every effort to visit your pet as soon as it is safe to do so. Visits may be shortened and schedules adjusted to accommodate for extra travel time. Canines & Catnip requires each client to have a responsible party to take care of your pets in the event of unforeseen circumstances such as illness, death, inclement weather, or a natural disaster. It is best if your emergency contact is a neighbor so he/she can reach your home.
If you are not completely sure that your dog will allow a pet sitter into your home while you are NOT there, then we will not be able to accept the pet sitting assignment. Also, you will be responsible for your pet sitter’s medical fees should your dog bite or otherwise injure the sitter or another person while in the sitter’s care.